Customer Service Advisor

RANGAM CONSULTANTS LIMITED

Posted 11 hours ago, valid for 14 days

Liverpool, Merseyside L96GB, England

Full Time

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Sonic Summary

The position is for a Customer Service Advisor who will be the first point of contact for residents regarding council tax inquiries.
Key responsibilities include handling inbound calls, assisting residents with their council tax bills, and managing payment plans.
Candidates must have experience in answering inquiries related to council tax billing and recovery, as well as familiarity with Revenue systems like NEC Northgate.
A current BPSS certification is essential for the role, which also requires strong customer service skills while handling sensitive information.
The salary for this position is competitive and aligned with the rates for permanent employees at Liverpool City Council, and prior experience in a similar role is required.

Description:

As a Customer Service advisor you will be the first point of contact for residents including council tax related enquiries.
You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face.
Your ability to offer exceptional customer service while handling sensitive information is key to the role.

Key responsibilities:

Handling inbound calls related to Council Services including Council Tax
Assist residents with understanding their council tax bills, payments and account details.
Set up and manage Direct debits, payment plans and other payment options
Assist with Council tax related issues such as arrears, disputes and exemptions
Ensure compliance with council policies, procedure and legal requirements
Maintain accurate up to date record of customer interactions.

Essential:

Experience of answering enquiries relating to CTAX billing and recovery.
(Essential) Experience of using Revenue systems such as NEC Northgate.
(Essential) Must have a current BPSS certification that will cover the duration of the placement
(Essential) Please be aware that Liverpool City Council's overtime rates have changed to be aligned with what a permanent Liverpool City Council employee is entitled to.

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