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Description:
- As a Customer Service advisor you will be the first point of contact for residents including council tax related enquiries.
- You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face.
- Your ability to offer exceptional customer service while handling sensitive information is key to the role.
Key responsibilities:
- Handling inbound calls related to Council Services including Council Tax
- Assist residents with understanding their council tax bills, payments and account details.
- Set up and manage Direct debits, payment plans and other payment options
- Assist with Council tax related issues such as arrears, disputes and exemptions
- Ensure compliance with council policies, procedure and legal requirements
- Maintain accurate up to date record of customer interactions.
Essential:
- Experience of answering enquiries relating to CTAX billing and recovery.
- (Essential) Experience of using Revenue systems such as NEC Northgate.
- (Essential) Must have a current BPSS certification that will cover the duration of the placement
- (Essential) Please be aware that Liverpool City Council's overtime rates have changed to be aligned with what a permanent Liverpool City Council employee is entitled to.
