Hill Dickinson LLP is a leading and award-winning international commercial law firm with offices in Birmingham, Hong Kong, Leeds, Limassol, Liverpool, London, Manchester, Monaco, Newcastle, Piraeus and Singapore. With more than 1000 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation.Hill Dickinson acts as a trusted adviser to a wide portfolio of clients across a wide range of specialist sectors: from transport and logistics and international trade, through to retail, insurance, marine, health, education, manufacturing, public sector and banking and financial services.Hours: Monday to Friday 9 am – 12 pm (15 hours per week)As the winner of two Working Families’ awards for ‘Best UK employer for Flexible Recruitment 2022’ and ‘Best UK employer for Flexible Working Award 2020’, we are happy to consider flexible working opportunities to help you balance your work and home life.Here are some examples of what we offer:

Annual leave starting at 25 days
Birthday privilege day and Christmas shutdown
Holiday buy, sell and carryover scheme
2 charity volunteering or pro bono days
Optional private medical insurance via BUPA
Annual fitness allowance
Permanent health insurance
Flexible pension scheme
ISA saving scheme and independent financial advice
Medicash
EAP with access to counselling
Enhanced family leave policies
Access to 10 days fully subsidised emergency or back-up care per year
Life assurance
Group income protection
Annual travel season ticket loan
Hybrid working and dress for your day policy
Bespoke training and development opportunities
Financial contribution towards home working equipment

Role overviewIntroduction to the role:We have a new opportunity for a part-time Digital Services Assistant to join the Soft Services team in Liverpool. You will be working as part of a busy and well-established team supporting Fee Earners with key services such as scanning, post and reprographics.This is an ideal career opportunity for anyone looking to develop their existing Facilities skills whilst providing an excellent opportunity to learn new skills from other aspects of our Facilities team.Introduction to the team:You will be joining the Facilities Soft Services team which is part of the wider Facilities team which includes Hard Services and Facilities Management. You will be reporting into the Digital Services Team Leader.Key responsibilities:

The preparation and scanning of incoming mail and associated items.
Scan-back and archive scanning to the agreed guidelines as directed by needs of the businesses. Adhering to the relevant processes and quality standards.
Live file scanning as part of reprographics duties as per the FE request.
First line preventative maintenance and upkeep of departmental scanning hardware and software, ensuring uptime is kept to a maximum and regular quality checks for quality control.
First line preventative maintenance and upkeep of varied office-based equipment and operating systems.
Always present a professional image of the firm and maintain a friendly and helpful manner when dealing with clients, potential clients and colleagues.
Meet or exceed agreed SLA measures for internal customers.
Maintain customer satisfaction/resolve queries/issues

In addition, this role will include:

Co-ordinating with various contractors and suppliers
Ensure all internal and external queries are dealt with in a prompt and efficient manner
Ensuring the office remains presentable and fit for purpose in all respects and at all times
Assist with processing, distribution and despatch of inbound and outbound mail
Routing of inbound and outbound E-faxes
General portage of items between floors and offices
Printing and despatch of documents as per FE email requests
Dealing with internal and external telephone enquiries
Applying costs using cost recovery systems
Reprographics - including high volume copying and printing of documents and CD/DVD creation
Supporting our Facilities Hard Services team when required.

What are we looking for:Essential

Scanning, post room and reprographics experience
Experience and understanding of SLA’s
Ability to work safely and unsupervised within Health and Safety regulations
Excellent organisation skills with the ability to prioritise tasks and work under pressure
Excellent IT and problem-solving skills
The ability to work as part of a team and independently
Excellent customer service skills
Good communication skills
Willingness to work outside normal office hours if required

Desirable

Previous experience of providing Facilities Services within a legal environment

Equality, Diversity and InclusionHill Dickinson is committed to providing fairness and equal opportunity for all regardless of age, gender, gender identity, ethnic origin, disability, sexual orientation, marital or transgender status, nationality, religion or belief. We understand that our power as a firm comes from empowering our people and that it is only by encouraging and enabling individuals to be themselves at work that we can truly benefit from their rich and varied strengths.Hill Dickinson is an equal opportunities employer. All applications received by the firm will be considered based on their merit alone and we welcome applications from all suitably qualified individuals regardless of background and from all routes to qualification, with both the SRA and CILExDisability SupportWe are a Disability Confident employer, which means if there is anything that we can do to make your visit easier, so you are able to perform at your best, please let us know. REF-217209

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