Complaints Coordinator

Your new companyMy client, an award-winning financial services organisation based in the heart of Liverpool's business quarter, is seeking a professional complaints coordinator to join their team on a permanent basis. Your new roleThe position is being offered full-time Monday to Friday with a hybrid model in place working from home 2 days per week. Some of your duties will include but not limited to. Responsible for the logging and investigation of all new complaints ensuring compliance with policy and regulatory requirements.Support the complaints process to ensure compliance with policy and regulatory requirements.Work closely with Complaints and Quality Assurance Officer and Team Manager to ensure a seamless complaints process is delivered.Liaise with dealer/ broker partners, customers, field staff, third party finance partners and the IAF Reading team in order to investigate complaint points raised.Provide information as and when required to contribute towards comprehensive reports to support investigations and suggest final responses to the team where appropriate. Highlight any operational risks identified during the complaints handling process to the compliance teamWhat you'll need to succeedExcellent communication skills, both written and verbal Proven history within an office based complaints handling / customer service positionFinancial services experience Accurate and fast administrationWhat you'll get in returnHybrid model - working from home on Mondays and Fridays Great city centre locationCompetitive salary and between £25,000 to £27,000 per annum What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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