1st Line Support

1st Line Support – 3-Month Contract – Hybrid - Liverpool

VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk.

The successful 1st Line Support will have solid previous experience within IT Support, and will be providing both remote and onsite support in a Microsoft environment.

Key skills & responsibilities for the 1st Line Support:

• 1st Line / Service Desk Support – in a Windows / Microsoft environment:
  • Windows 10
  • Office 365
  • Exchange
  • Outlook
  • MS Teams
  • Active Directory
  • Telephony support
  • Triaging tickets and escalating to relevant teams where necessary
  • Using ServiceNow ticketing system
  • Mix of remote & deskside support - including working on a tech bar
  • Good customer service skills
  • Experience with iManage or Bomgar (desirable)

Role details:

• Job role: 1st Line Support      
• Job type: Contract
• Duration: 3 months’ contract with view to extend
• Rate: £140 - £160 per day
• Working hours: 37.5 hours per week Monday - Friday
• IR35 status: Inside IR35
• Location: Hybrid, one day per week in Liverpool     

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Suzie Stone, by exploring the VIQU IT Recruitment website.

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