Helpdesk Advisor

• Duration: 5 months
• Pay rate: £11.44 p/h
• Working hours: Monday – Friday – 8 hrs p/d (rotational basis from 08:00 to 20:00hrs)
• Location: Bootle, Liverpool – hybrid working

Our client is a leading energy provider that require a Helpdesk Administrator to join their team based in Bootle, Liverpool.

Within this role, you will be responsible for the provision of day-to-day support of technical contact from meter technicians (e.g. faulty / lost / damaged equipment, polling and configuration of meters, smart meter scheming issues, etc.) and for related back-office activity (e.g. remote updates to smart meters, managing task lists, etc.).

You will work on a variety of administrative tasks as required to support the day-to-day operations and to provide excellent customer service, to both internal and external customers.

Responsibilities:

• Act as a focal point for key internal / external stakeholders, providing responses to their queries, directing / escalating these to the technical support team leader when needed.
• Ensure key tasks from management are completed against agreed timescales and escalate as appropriate.
• Assist in the integration of new processes and initiatives and deliver continual improvement
• Maintain and update records / reports and identify any risks or faults (e.g. during systems outages) and follow up / escalate where required
• Repair technician’s mobile phones and HHUs and work with IT for other data fixes.
• Technical contact for field operations (e.g. supporting smart meter scheming issues etc.).
• Ensure that all equipment is documented / tracked effectively to ensure that there is a robust method of tracking all assets that are the responsibility of the team (e.g. mobile phone, HHUs, PSUs etc.), to ensure compliance with industry regulations and to enable these records to be presented during annual audits

Key Skills & Knowledge Requirements:

• Excellent verbal and written communication skills plus excellent numerical skills
• Highly developed personal organisation skills encompassing a high degree of accuracy and good attention to detail
• Excellent use of Microsoft Office applications
• Drive, enthusiasm and ability to work under pressure to tight deadlines
• Ability to work well as part of a team
• Ability to exercise initiative, judgement and to make decisions within the scope of the role
• Ability to prioritise work effectively and to assume responsibility without direct supervision
• A professional and flexible approach to work and supportive of change
• Be proactive in looking for opportunities to improve processes and eliminate waste
• Logical approach to problem solving.

For more information, please contact Scarlet Wilson.