Lettings Officer

An exciting opportunity has arisen for a diligent Lettings Officer to oversee and manage a portfolio of properties, ensuring excellent customer service and a seamless property management process in the Liverpool/Merseyside area.

Client Details

Our client is a large organisation within the Property industry, renowned for its commitment to providing high-quality housing services. They take pride in managing a sizable portfolio of residential properties across the country, emphasizing customer satisfaction and sustainable practices.

Description

• • To provide a customer focused lettings services ensuring that there is a seamless service is always provided to customers.
  • To manage new enquiries via email, face to face, social media and telephone.
  • To have a working knowledge of all software and ICT systems within the branch and the wider Regenda group.
  • Be flexible and provide customers with a service that meets their needs, be empowered to do the right thing to resolve problems and take ownership of driving customer satisfaction and effective communication.
  • To process tenancy applications in line with company policies including reference and affordability, legislative requirements and coordinate move-ins with the residential management team.
  • To process payments including deposits and first month's rent in accordance with Company policies.
  • Work closely with the residential management team to ensure a positive transition from letting to management. Ensure collaborative working relating to scheme performance in relation to rents, void, turn around, and customer feedback at Exit interviews.
  • To carry out viewings on available properties, negotiate rent and provide arrange tenancy paperwork.
  • To ensure compliance with all relevant lettings and property management related legislations and regulations.
  • Work to team and individual targets and contribute to the overall branch performance.
  • Assist the lettings Manager with the marketing and letting of all available properties in line with KPI's and income targets.
  • To be responsible for generating leads and business generation.
  • Registering enquiries and arranging appointments for viewings and market appraisals in line with the office and individual targets and KPI's.

Profile

• A strong background in property sales or lettings.
• Knowledge of property laws and regulations.
• Exceptional customer service skills.
• Ability to handle property management tasks efficiently.
• Good negotiation and communication skills.
• Aptitude for handling conflicts and resolving issues.
• Ability to work in a fast-paced environment and meet deadlines.

Job Offer

• • Competitive hourly rate
  • A temporary role with a possibility of extension or perm contract
  • Opportunity to work in a large organization in the Property industry.
  • Dynamic and supportive work environment.
  • Exposure to a wide range of property management experiences.