ICT Analyst

Are you an experienced ICT Analyst looking for a temporary contract? We have an exciting opportunity based in Liverpool city centre, working Monday to Friday, 37.5 hours per week. Our client is seeking an IT professional with expertise in Service Desk support and ITIL methodology. If you are enthusiastic, customer-focused, and enjoy working in a fast-paced environment, this role is perfect for you!

Responsibilities:

• Provide first point of contact support, resolving issues or escalating them to the appropriate team.
• Handle Service Desk telephone calls in a professional manner, ensuring quality customer service.
• Manage open calls, ensuring efficient resolution, regular customer updates, and appropriate escalation.
• Take responsibility for managing user accounts and email filtering promptly, while adhering to the agreed escalation process.
• Contribute to the effective delivery, support, and administration of mobile phones and tablet devices.
• Stay informed about ICT priorities, service delivery standards, and adhere to established guidance.

Requirements:

• Previous experience working within a Service Desk using ITIL methodology.
• Good knowledge of ICT systems and user account management.
• Strong communication skills, both verbal and written.
• Ability to work well under pressure and manage time effectively.
• Excellent problem-solving skills and a customer-focused approach.

Our client values their employees and offers a competitive rate of 13.70 per hour. You will have the opportunity to work in a supportive team environment and contribute to the success of the organisation. This temporary contract provides a valuable chance to gain experience and develop your skills further.

Note: This is a temporary position, and the duration of the contract may vary.

Adecco aim to respond to all applicant's, however due to the large volume of applications we receive this may not always be possible. Should you not receive a response within five working days please accept this as notification that you have not been short-listed on this occasion.

Adecco is an equal opportunities employee.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.