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1st Line Support

VIQU Limited
Posted 6 days ago, valid for 11 days
Location

Liverpool, Merseyside L96GB, England

Salary

£130 - £140 per day

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • VIQU is seeking a 1st Line Support contractor for a 3-month hybrid contract in Liverpool with a top accountancy firm.
  • The role requires previous IT Support experience and involves providing remote and onsite support within a Microsoft environment.
  • Key responsibilities include triaging tickets, supporting Windows 10, Office 365, Exchange, and using ServiceNow for ticket management.
  • The position offers a daily rate of £130 - £140 for 37.5 hours a week, and the IR35 status is inside IR35.
  • Candidates should possess good customer service skills and experience with iManage or Bomgar is desirable.

1st Line Support – 3-Month Contract – Hybrid - Liverpool

VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk.

The successful 1st Line Support will have previous experience within IT Support, and will be providing both remote and onsite support in a Microsoft environment.

Key skills & responsibilities for the 1st Line Support:

  • 1st Line / Service Desk Support – in a Windows / Microsoft environment:
    • Windows 10
    • Office 365
    • Exchange
    • Outlook
    • MS Teams
    • Active Directory
    • Telephony support
    • Triaging tickets and escalating to relevant teams where necessary
    • Using ServiceNow ticketing system
    • Mix of remote & deskside support - including working on a tech bar
    • Good customer service skills
    • Experience with iManage or Bomgar (desirable)

Role details:

  • Job role: 1st Line Support      
  • Job type: Contract
  • Duration: 3 months’ contract with view to extend
  • Rate: £130 - £140 per day
  • Working hours: 37.5 hours per week Monday - Friday
  • IR35 status: Inside IR35
  • Location: Hybrid, one day per week in Liverpool     

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Suzie Stone, by exploring the VIQU IT Recruitment website.

To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at ‘VIQU IT Recruitment’ on LinkedIn, and Twitter: @VIQU_UK

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.