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Role: 2nd Line Support Technician
Location: Liverpool
Salary: £30,000-£37,000 DoE
Working Pattern: On-Site
A DRIVING LICENCE IS REQUIRED FOR THIS ROLE
The Company:
This leading managed service provider (MSP) is at the forefront of transforming education through technology. While their primary focus is on supporting schools and educational institutions, they also work closely with a select group of corporate clients to deliver tailored IT solutions.
I'm currently seeking a 2nd Line Support Technician to join this dynamic MSP and contribute to their mission of empowering both educators and businesses. If you're passionate about technology and ready to make a meaningful impact across both the education and corporate sectors, this is the perfect opportunity for you.
The Role:
As the lead IT expert, you'll deliver essential second-line support to a range of prestigious educational institutions across Merseyside. From managing IT systems and networks to troubleshooting complex technical issues, you'll play a key role in ensuring seamless tech operations.
Key Responsibilities:
- Oversee and enhance IT systems, networks, and infrastructure to maintain optimal functionality.
- Perform on-site visits throughout Merseyside, providing technical assistance and strategic IT recommendations.
- Quickly diagnose and resolve hardware and software issues to minimise downtime.
Key Skills/Requirements:
- +5 years of experience in IT support within the education sector.
- In-depth technical knowledge of network management, cloud platforms (Office 365, Google Workspace), and server administration (Windows Server, Active Directory, DNS, DHCP).
- Familiarity with tools like Smoothwall, Aruba switches, and educational technology systems (e.g., MIS, Paxton Systems).
- Proficient in Mac management, MDM software (e.g., Jamf), and print management solutions (e.g., Papercut).
- Full UK driving licence and access to a personal vehicle for frequent travel across Merseyside.
Benefits
- Performance-based bonuses.
- Private dental and medical insurance.
- Generous company pension scheme.
- Flexible working hours and a focus on work-life balance-no weekend shifts!
- On-site parking and free parking for staff.
- Paid bereavement leave.
- Company events - focus on a good company environment.
If you are a 2nd Line Support Technician with experience in the education sector or MSPs, then this is the role for you!
Interviews for this role will be held imminently. To be considered, please send your CV to me now to avoid disappointment.
Referrals:
If this role isn't right for you, do you know someone that might be interested? You could earn £1,000 of retail vouchers if you refer a successful candidate to Oscar. Email: to recommend someone for this role.
Role: 2nd Line Support Technician
Location: Liverpool
Salary: £30,000-£37,000 DoE
Working Pattern: On-Site
A DRIVING LICENCE IS REQUIRED FOR THIS ROLE
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
