- Providing a first point of contact for users
- Logging and responding to calls submitted to the Service Desk via telephone, email or web portal.
- Monitoring and escalating tickets to meet or exceed SLAs or OLAs
- Responsible for maintenance of service desk documentation for internal and customer facing.
- Supporting hardware onsite
- Minimum 1 year experience in a similar role
- Windows Desktop OS, networking, Siemen’s telephony, active directory and incident management systems
- Understanding of IT Security
- Excellent communication skills
- 31 days holiday plus bank holidays.
- Free on-site parking, car scheme, cycle to work.
- Coaching, Employee Assistance Programme, enhanced pension scheme.
- Eye care expenses, Tech scheme.