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Brand new IT vacancy - APPLY NOW!
FIRST LINE IT SUPPORT ROLE
21,378 - 25,317
BASED IN LIVERPOOL!
PERMANENT CONTRACT
31 days holiday (plus bank holidays)!
APPLY NOW!!
Are you looking for an exciting new IT role?
Do you have Level 3 IT qualification or equivalent?
Do you have experience of one year or more working in an IT support role?
ABOUT YOU:
- Looking for an exciting new opportunity with high job security
- Experience with Windows Desktop OS, networking, Siemens telephony, active directory and incident management systems
- Confident, clear and differentiated written / verbal communication to stakeholders at all levels
- Experience supporting IT to include troubleshooting and set up of telecoms, networking components and end user computer devices
ABOUT THE JOB:
- Live the mission, values and drivers every day
- Support IT hardware on site, including repairs, wireless and wired network troubleshooting, reimaging and initial software triage
- Maintain IT facilities, including multimedia and PCs to enable effective teaching
- Rapid on-site response to SLA 1 problems in classrooms and other key areas
- Deliver basic training for key services to all stakeholders on a one to one basis
- Advise stakeholders on key corporate applications, including file access, one drive, SharePoint etc
- Active involvement in yearly refresh projects for on-site devices and network infrastructure
- Ensure servicing and maintenance schedules are undertaken at the most operationally / convenient times
- Ensure the appropriate skills are upheld in the support team
- Complete and file service tickets in the service desk system for self and team
- Record major incidents, remedial activity and future actions
- Manage access control, including active directory and other key systems
- Ensure service resources are available where and when needed with appropriate skills across all teams
- Work as part of a larger team to support multiple academies
- Participate in the academy coaching process
- Engage fully in the academy professional growth process to fulfil personal potential and be able to participate effectively in the implementation of the academy's strategic big moves
- Attend meetings / training and carry out administrative tasks and duties as specified on the academy calendar
- Consistently implement all academy policies and contribute to decision-making and consultation procedures
- Carry out any other reasonable duties as requested by the principal
All Academy employees have access to the following benefits:
Advice & Counselling Services
Pension Scheme
Holiday Entitlement
Cycle 2 Work Scheme
Flexible and Family Friendly Policies
CPD opportunities
If you are interested in this role, please apply by sending your CV to this advert and one of our team will be in touch to go through your experience with you.
Full reference checks will be performed. High levels of compliance and safeguarding checks will be conducted in line with keeping children safe in education and safer recruitment.
