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3rd Line Support Engineer

Ninetech
Posted 16 days ago, valid for 7 days
Location

Liverpool, Merseyside L96GB, England

Salary

£30,000 - £36,000 per annum

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Contract type

Full Time

Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The job title is 3rd Line Support Engineer located in Liverpool with a salary of £42,000 plus fantastic benefits and formal training packages.
  • Candidates are expected to have MSP experience and a strong background in Windows Servers, Active Directory, and VMware or Hyper-V.
  • The role involves providing high-quality technical support, managing installations and upgrades, and acting as a senior escalation point for clients.
  • Applicants should possess excellent problem-solving skills and strong communication abilities to work with both technical and non-technical stakeholders.
  • A minimum of three years of relevant experience in IT support and infrastructure management is preferred.

Job Title: 3rd Line Support EngineerLocation: LiverpoolIndustry: Managed IT SolutionsSalary: £42,000 + Fantastic Benefits & Formal Training

Package

  • Starting salary of up-to £42,000
  • Formal Microsoft Training worth up-to £1,500 per year!
  • 21 Days’ Annual Leave + 8 Bank Holidays
  • Professional & Personal Development Plans
  • Work Pension Scheme
  • Onsite parking

Company Overview

Our client is a growing Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to small and medium-sized businesses. As they continue to expand, they’re looking for an experienced 3rd Line Support Engineer to join their team and play a key role in delivering exceptional IT support, assisting with exciting projects and upgrading clients' IT infrastructure.

The Role

As a 3rd Line Support Engineer, you will be responsible for delivering high-quality technical support, delivering infrastructure projects for clients, and acting as the senior escalation point. You will work across a variety of environments, providing infrastructure solutions that include servers, cloud, networks, backups, and telephony services. This is a hands-on role with a focus on delivering a wide range of complex rollout, refresh, and upgrade projects.

Key Responsibilities

  • Provide technical support for server, network, and cloud infrastructure across multiple client sites.
  • Troubleshoot and resolve issues related to hardware, software, and networking.
  • Manage installations, upgrades, and migrations of client IT systems.
  • Monitor system performance, ensuring reliability, security, and high availability.
  • Implement infrastructure solutions that meet client needs, including on-premise, cloud, and hybrid setups.
  • Assist with management & support of firewalls, backups, and disaster recovery.
  • Document IT processes, configurations, and support procedures.
  • Collaborate with clients and internal teams to provide proactive and reactive support, ensuring timely resolution of issues.
  • Mentor and lead a 1st Line Support Engineer

Technical Requirements

  • MSP experience
  • Windows Servers, Active Directory, and VMware (or Hyper-V)
  • Firewalls, switches, VPNs, and wireless networks.
  • Microsoft Azure and Office 365 (Exchange Online)
  • VEEAM, or similar backup technologies
  • Intune or Autopilot
  • SharePoint / Teams / OneDrive
  • Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
  • Strong communication skills, capable of working with both technical and non-technical stakeholders.

If you're looking to step into a role which provides a blend of exciting project work and escalations, make sure you apply now!

Keywords: 3rd Line Support Engineer - Senior IT Engineer - IT Infrastructure - Managed IT Services - MSP - Azure - Cloud - Networking

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.