3rd Line Support Engineer

Job Title: 3rd Line Support EngineerLocation: LiverpoolIndustry: Managed IT SolutionsSalary: £42,000 + Fantastic Benefits & Formal Training

Package

• Starting salary of up-to £42,000
• Formal Microsoft Training worth up-to £1,500 per year!
• 21 Days’ Annual Leave + 8 Bank Holidays
• Professional & Personal Development Plans
• Work Pension Scheme
• Onsite parking

Company Overview

Our client is a growing Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to small and medium-sized businesses. As they continue to expand, they’re looking for an experienced 3rd Line Support Engineer to join their team and play a key role in delivering exceptional IT support, assisting with exciting projects and upgrading clients' IT infrastructure.

The Role

As a 3rd Line Support Engineer, you will be responsible for delivering high-quality technical support, delivering infrastructure projects for clients, and acting as the senior escalation point. You will work across a variety of environments, providing infrastructure solutions that include servers, cloud, networks, backups, and telephony services. This is a hands-on role with a focus on delivering a wide range of complex rollout, refresh, and upgrade projects.

Key Responsibilities

• Provide technical support for server, network, and cloud infrastructure across multiple client sites.
• Troubleshoot and resolve issues related to hardware, software, and networking.
• Manage installations, upgrades, and migrations of client IT systems.
• Monitor system performance, ensuring reliability, security, and high availability.
• Implement infrastructure solutions that meet client needs, including on-premise, cloud, and hybrid setups.
• Assist with management & support of firewalls, backups, and disaster recovery.
• Document IT processes, configurations, and support procedures.
• Collaborate with clients and internal teams to provide proactive and reactive support, ensuring timely resolution of issues.
• Mentor and lead a 1st Line Support Engineer

Technical Requirements

• MSP experience
• Windows Servers, Active Directory, and VMware (or Hyper-V)
• Firewalls, switches, VPNs, and wireless networks.
• Microsoft Azure and Office 365 (Exchange Online)
• VEEAM, or similar backup technologies
• Intune or Autopilot
• SharePoint / Teams / OneDrive
• Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Strong communication skills, capable of working with both technical and non-technical stakeholders.

If you're looking to step into a role which provides a blend of exciting project work and escalations, make sure you apply now!

Keywords: 3rd Line Support Engineer - Senior IT Engineer - IT Infrastructure - Managed IT Services - MSP - Azure - Cloud - Networking