End User Support Analyst (2nd Line Support, End User, ServiceNow, Fintech)Merseyside (Hybrid )£30,000 - £40,000 +10% bonus + 4% pension contribution + Company benefitsAre you an IT support analyst who is passionate about constructing a thriving culture where teams consistently perform to the highest level?Are you looking to directly contribute to the success a global, digitally enabled business we partner with a diversified portfolio of global clients and boutique, modern technology platforms?This is an exciting opportunity with a company armed with a global reach and the unique ability to provide robust, efficient and scalable services, as well purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.This is the opportunity to join an, inclusive and collaborative business within Fintech Software giving you exposure to varied clients and unique projects.In this role you will be a valued developer, seen as a partner rather than an employee, working across a number of services and other interfacing Applications and systems within our international markets area of the business, bringing with it variety, knowledge building and collaboration with multi-skilled teams. You will be required to build relationships with UK and international based teams.This role would suit a Support Analyst, 2nd line support or similar looking to have the freedom to be creative and directly contribute to the success of a business with huge global reach.THE ROLE:

Ticket triage / categorisation / prioritisation / assignment / escalations.
User account updates, network share access, account provisioning / termination.
Software installation by manual, scripted or centrally managed methods.
Creation of software packages for installation
Building, maintaining and decommissioning or rebuilding of end points.
Proactive mindset with the ability to close knowledge gaps and reduce waste.
Contribute to technical support articles in the knowledge management database.
Building of hardware and software

THE PERSON:

End User Support Analyst or 2nd Line Support Engineer

Windows desktop operation systems (Windows 10 + 11)
Provisioning and imaging of end points
Active Directory administration
Exchange (on-prem or Office 365)
Experience working on a Service Desk - providing IT support.
Experience in working with an ITSM tool (eg: ServiceNow or Jira)
Experience in working within an ITIL environment.

Key words: ServiceNow, ITIL, Jira, Analyst, SCCM and InTune, Hybrid JobsReference: BBBH14187If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.