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Resourcing Group are delighted to be recruiting for a Repairs Planner/ Work Scheduler for a national sub contractor again to support them with their public sector contract based in Liverpool.
Day to Day Duties
- Log calls / jobs on the Control Hub database utilising service software (IFS). Calls / jobs may be received by telephone, email or in person
- Allocating works orders to directly employed maintenance team and / or supply chain
- Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures
- Report back to clients and contract staff on job progress and completion - produce reports
- Uploading and amending asset information as held in the Control Hub database
- Operating paper based systems as necessary to compliment the operating software including back-up systems
- General administration duties as and when required
- Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with management systems and Quality Control procedures
Essential Criteria
1. Demonstrate a minimum of 1 years previous relevant experience in a similar service role
2. Previous experience in a busy office environment
3. Competent IT skills to include Microsoft Outlook and Excel
Desirable Criteria
1. Experience in service systems software
2. Full UK driver's license & access to own vehicle
3. Experience in scheduling/coordinating engineer's workloads
4. Previous experience in facilities management industry
Resourcing Group is acting as an Employment Business in relation to this vacancy.
