Corporate Account Administrator

At Adaptable Recruitment we have a fantastic opportunity for a Corporate Account Administrator to join a growing & reputable company in Liverpool City Centre working in a brilliant office environment.Package: up to £25,587 - (35 hours)Holidays: 24 days + bank (increases with service)Location: Liverpool - Fully Office based for the first 6 months then hybrid workingBenefits: Healthcare cash plan - Life Assurance - Access to EAPMain Responsibilities to include:

• Investigate and resolve broker and company queries by liaising with managers, colleagues, sales team and external customers as appropriate
• Provide management reports, including membership lists and claims usage reports, as requested
• Ensure company contacts are updated on system
• Ensure a compliant 'change of broker' process
• Assist the Corporate Account Team Leader in the implementation of new bespoke schemes/price points
• Assist the Corporate Account Team Leader in preparing contracts for new corporate customers, TUPE transfers, Terms of Business Agreements for new Broker Group
• Process bulk renewal force migrations as required
• To import new business manually and/or electronically
• To assist with duplications to ensure Service levels are met
• To assist Policy Admin Teams with processing of customer application forms with amendments to policy level of cover
• Process Health @ Work policies which includes creating Billing Profiles, Employee Groups and price points
• Assist the team in achieving the SLA of 95% of telephone calls answered, 80% of which to be answered within 20 seconds
• Assist other teams within Corporate Account functions, including training where required
• Fulfil any additional duties assigned by the Corporate Account Team Leader to meet the needs of the business

The ideal candidate:

• Ongoing relationship with all internal and external customers
• Achievement of SLAs
• Accuracy and attention to detail
• Contribution towards delivery of Teams performance objectives
• Knowledge and understanding of excel spread sheets
• Assistance with the completion of new business and plan builds for new bespoke plan.
• Assistance with the speed and quality of on boarding new bespoke plans
• Quality and accuracy of handling queries - telephony, e-mail, written correspondence
• Initiative in resolving issues and suggesting improvements