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- Full-time role based in Southport.
- Competitive salary with performance-based bonuses.
- Work within a supportive and ambitious team.
- Comprehensive training and opportunities for professional development.
- Vibrant and collaborative company culture.
- A dynamic role with varied responsibilities and potential for career growth.
- Recruit, train, and manage a team of tenancy managers and support staff.
- Conduct regular team meetings and reviews to set goals and drive performance.
- Ensure team members stay up to date on property legislation and deliver excellent service.
- Oversee the daily management of the branch’s property portfolio, ensuring high standards are maintained.
- Monitor tasks such as inspections, maintenance, and compliance checks (e.g., gas safety, EICRs).
- Manage escalated property issues and disputes with professionalism.
- Deliver the highest standards of service throughout the lettings and property management process.
- Handle escalated complaints and provide timely resolutions.
- Use feedback to continuously improve customer experience.
- Significant experience in lettings and property management.
- Minimum 1 years experience at branch manager level.
- Strong knowledge of property legislation and compliance requirements.
- Proven track record in leading and managing high-performing teams.
- Excellent organisational and problem-solving skills.
- Strong communication and interpersonal skills for managing client relationships.
- Financial acumen, including budget management and arrears control.
- Familiarity with property management software and MS Office Suite.
- ARLA Propertymark qualification (or willingness to obtain within 12 months).
- Significant experience in lettings and property management.
