- Provide support to the team in administering rent review and service charge processes for the Group, ensuring statutory deadlines are met.
- Horizon scanning and keeping up to date with current polices, legislation and latest thinking and trends
- Support the Policy Advisors in providing excellent customer service by actively responding to requests for information, from both internal and external customers.
- Coordinate and administer the internal and external communication. Accurately record and deal with informal queries aiming to resolve at first contact.
- Support the Policy Advisors on all internal rent or service charge queries ensuring accurate and consistent application of charges and rent or service charge calculations across the Group.Â
- Support the Policy Advisors on the development of procedures and supporting information for the Group on how to handle both standard rent setting and property/customer exceptions ensuring the correct protocols are followed at all times.
- Support the Rent & Service Charge Policy team with recording new developments and ensuring the appropriate rent and service charge channels are established.
- Maintain system records to ensure accurate data is held and issues are escalated to the Policy Advisor in line with agreed procedures and service level agreements.
- Manage internal and external stakeholders effectively, building constructive working relationships to effectively deliver the Group’s Rent and Service Charge Strategy.Â
- Support the Policy Advisor to provide accurate and timely data as required to address customer queries and for review by others to support decision making.
- Develop knowledge of regulatory, legal and supporting systems knowledge to ensure effectiveness in role and your own continued professional development..Â
- Actively contribute to the continuous improvement of processes, systems and procedures.Â
- Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
- Ensure all GDPR requirements are met in accordance with the Group’s policy, procedures and statutory requirements.Â
- Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements
- Be prepared to work flexibly outside normal office hours, where required.Â
- To undertake any other tasks and duties within the scope and grade of this postÂ
Back to searchPolicy Rent & Service Charge Administrator
Riverside Group
Posted 2 days ago, valid for 17 days
Liverpool, Merseyside L96GB, England
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- The position of Policy Rent & Service Charge Administrator is a fixed-term contract until March 31, 2025, based in Liverpool with a hybrid working model.
- The salary starts at £24,672.30, with the potential to increase to £27,105.03 after 12 months of successful performance.
- Candidates are expected to have excellent attention to detail, strong communication skills, and the ability to work under pressure while meeting strict deadlines.
- The role involves supporting the administration of rent and service charge policies, maintaining accurate data, and providing customer-focused services to both internal and external stakeholders.
- Riverside encourages applications from individuals of diverse backgrounds and offers a range of benefits, including competitive pay, generous holidays, and opportunities for personal development.
