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Do you have effective customer facing administration experience? Do you consider yourself to be IT literate with great attention to detail? Are you based in or around Llanelli?
Trostre is a leading steel manufacturer with a focus on providing sustainable packaging from tin, chrome and polymer steel. The successful applicant will be someone who can work upon their own initiative and is proactive, reliable and a team player.
Role - Customer Service Representative
Pay - £26,601 per annum, £13.64ph
Location- TATA Trostre, Maes-Ar-Ddafen Road, Llanelli SA14 9SD (2-3 days per week remote working available)
Shift pattern- Mon-Fri, 08:00-16:00 with a 30 minute unpaid break daily (37.5 hours per week)
Duration- 3 months initially
Start - ASAP (within 1-2 weeks)
Responsibilities:
- Supporting the team with administrative backlog
- Offering customer support to stakeholders, both internal and external
- Signposting stakeholders in the right direction for queries you are unable to resolve
- Conducting Order entry via internal systems and spreadsheets
- Creating sales orders and processing promptly and accurately
- Managing the input of orders and ensuring availability of product
- Putting together presentation packs for stakeholders
- Generating and analysing reports as required by Management
- Providing quotations to customers in a timely manner
- Recording and resolving customer complaints
- Being involved in customer service improvement interventions
- Collaborating data into IT systems
- Adhering to UK Health and Safety legislation and company policies relating to such at all times
Experience needed:
- Prior experience in a customer facing administrative role
- Previous experience working with numerical data
- Capacity to operate with minimal supervision
- Strong IT literacy skills with MS Office
- Experience with in house IT systems
- Confident telephone manner
- Strong verbal and written communication skills
- Excellent interpersonal skills
- Exceptional attention to detail
Benefits:
- Advice and editing on your current CV
- Dedicated team throughout your journey within the role
- Paid holiday
- Exclusive online services including restaurant and retail discounts
- Chance to receive £300* for referring a friend
- Opportunity for progression into permanent roles
- Competitive rates of pay
All applicants are subject to vetting checks including but not limited to: Right to work check, Medical assessment and reference check.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
