Back to searchCustomer Experience Manager
SisuPeople
Posted 6 hours ago, valid for 3 days
Swansea, West Glamorgan SA1 5AS, Wales
£35,000 - £45,000 per annum
Full Time
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Sonic Summary
- Join a luxury ecommerce business as a Customer Experience Manager, where you will be part of a visionary brand known for its impressive growth.
- This role requires proven experience in customer support or customer experience, ideally with a background in ecommerce, tech, or banking.
- You will deliver exceptional customer support across multiple channels and refine processes to enhance customer experience.
- The position is based in Swansea, Wales, and offers professional growth opportunities in a collaborative environment.
- The salary for this role is competitive, and candidates should have relevant experience to contribute to the brand's continued success.
Are you passionate about delivering exceptional customer experience? An exciting, growing ecommerce retail business, renowned for its luxury products and impressive growth trajectory, is seeking a dedicated Customer Support Specialist to join its dynamic team. This role offers a unique chance to contribute to a brand that is on an exciting journey of expansion and innovation.
Why This Role Stands Out:
- Be Part of a Visionary Brand: Join a company that is not only growing but also setting new standards in the luxury ecommerce sector. Your contributions will directly impact the brand's continued success and evolution.
- Professional Growth: This role is integral to the company's development, offering you the chance to shape and enhance customer support processes and systems. Your proactive approach will prepare the business for future growth, providing you with invaluable experience and career development.
- Multi-Channel Engagement: Engage with customers through various channels including phone, live chat, and socials. Your expertise will ensure that every customer interaction is seamless and memorable.
- Collaborative Environment: Work in a supportive and innovative office environment in Swansea, Wales. Collaborate with a team that values your insights and encourages continuous improvement.
The Role:
- Deliver exceptional customer support across multiple channels, ensuring a high level of satisfaction.
- Develop and refine processes and systems to enhance customer experience and support future growth.
- Collaborate with the team to identify and implement best practices in customer support.
About You:
- Proven experience in customer support or customer experience roles, ideally within the ecommerce sector. However, candidates from tech or banking sectors with relevant phone, live chat, and social media experience are also encouraged to apply.
- Strong communication skills and a customer-centric mindset.
- Ability to commute to the office in Swansea, Wales.
This role is perfect for a customer support professional looking to make a significant impact within a luxury ecommerce business. If you are ready to take on a pivotal role in a growing company, this is your chance to shine.
