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Field Service Technician

Aromaria
Posted 2 days ago, valid for a month
Location

London, Greater London W1B, England

Salary

£26,000 per annum

Contract type

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Aromaria, a luxury interior scent brand founded in Mexico, is seeking a Field Service Technician to lead its technical operations in Europe.
  • The ideal candidate should have a minimum of 5 years of experience in installation or maintenance roles, preferably in HVAC or technical services.
  • This position involves on-site assessments, installations, and ongoing support for aroma diffusion systems, ensuring exceptional client experiences.
  • The role offers significant growth potential, with responsibilities including customer service, documentation, and logistics management.
  • Salary details are not specified, but the opportunity is open to bilingual candidates, with a preference for those with hospitality sector experience.

About Aromaria:

Aromaria, founded in Mexico and now making its mark in the markets of the United States and Europe, is dedicated to enhancing everyday life through the transformative power of aroma. We're not just a luxury interior scent brand; we're a game-changer in the world of olfactory experiences. Proudly, Aromaria has earned a place among Forbes' "30 Promising Companies" for 2023 in Mexico, a testament to our rapid growth and unparalleled innovative prowess. Our expertise is grounded in the science of aromacology, delving into how aroma influences human psychology, memories, and emotions.

About the Position:

Were looking for someone to lead the technical side of Aromaria in Europe. As our Field Service Technician, youll play a key role in ensuring our clients have exceptional experiences with our aroma diffusion systems. From installations to ongoing support, youll be our on-the-ground expert, delivering both technical skills and great service. This role has significant growth potential, with the opportunity to lead a team in the near future. Youll report directly to the Operations Manager and work closely with the team to keep everything running smoothly.

Key Responsibilities:

Installation and Maintenance:

  • Perform on-site assessments, installations, and calibrations to optimize aroma coverage and meet client needs.
  • Implement preventive maintenance schedules, troubleshoot, and repair systems efficiently to minimize downtime.
Customer Service & Communication:
  • Serve as the primary client contact during installations and maintenance, addressing questions and providing recommendations, upholding a high standard of customer service.
Documentation and Reporting:
  • Keep clear records of work done, provide client reports, and share insights with management for system improvements.
Logistics & Inventory Management:
  • In the early stages, you may handle various tasks, from receiving deliveries and organizing stock to preparing orders for shipment, ensuring smooth operations as we grow.

Knowledge & Experience:

Essentials:

  • Technical training in electronics or similar fields.
  • Minimum of 5 years in installation or maintenance roles, ideally in sectors like HVAC or technical services.
  • Bilingual or professional English.

Preferred:

  • Experience in the hospitality sector and proficiency in an additional European language (Spanish preferred).

This Job Is For You If:

  • Youre hands-on, love working directly with clients, and can tackle technical challenges with a positive attitude.
  • Youre eager to be part of a growing team, taking ownership of your work and helping improve our service.

Aromaria is an equal-opportunity employer. We celebrate diversity, hunger, and the relentless pursuit of success. If you've got what it takes, we want you on our team.

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.