Back to search
- You will take responsibility for all operational aspects of the Club including quality, rota management, team management and development, maintenance & Health and Safety, customer service, organising external practitioners, treatments and personal training.
- You will also be responsible for the service level performance of the club ensuring that finance and control procedures are implemented.
- You will lead a team responsible for the highest achievements in customer service and guest interaction. Service Delivery must be at the highest level at all times.
- Management experience of running a private Club and Spa within a luxury environment
- A strong understanding for 5* customer service and standards
- Diversity of working with a range of clientele and building positive relationships
- Experience of operating facilities within the Leisure/Hospitality/Spa sectors
- Ability to lead and motivate team members
- Good standards of computer literacy in Microsoft Word, Excel, PowerPoint and Excel
- Good understanding of health and safety requirements of a gym and swimming pool
- Ability to handle multiple tasks at one time often switching from one to another without loss of efficiency or composure
- Must be detail oriented and organized
- Excellent customer service, communication, and interpersonal skills required
- Well presented, professional and approachable character with management experience
- Fitness or Spa qualified
- Pool Plant trained
- First Aid and/or RLSS Emergency Responder qualified
