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Group Reservations Supervisor
Imperial London Hotel Group based in the Commercial Office
40 hours a week ( 5 Days out of 7 Days)
£29, 691.00 + Benefits
Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2026.
We are currently recruiting for Group Reservations Supervisor.
As Groups Reservations Supervisor, you will be responsible for assisting with the day-to-day operation of the Reservations department - ensuring that all systems and procedures identified in the reservations process are completed. You will assist our guests, promoting ILH way of sales.
It will be your job to ensure that the department provides a high level of customer service that meets the brand standard for all reservations and that your team are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotels sales.
Your key duties will be as follows:
What we’d like from you
- Previously worked as a Group Reservations Supervisor in a hotel.,
- Proficient in OPERA PMS System
- A good level of spoken and written English
- You will have a positive can-do attitude, with the ability to work both independently as a team.
- You will have a confident and engaging telephone manner
- Flexible and reliable to work allocated shifts
What you’ll get in return
- 28 Days Holiday pro-rata increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry-cleaning
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Shopping discounts across several high-street brands and online retailers (via Each Person)
- Nursery Scheme via Each Person (subject to eligibility)
- Early Pay - Instantly access a portion of the pay you’ve already earned
- Mental health first aiders support & well-being
- Employee Assistance Programme- Supported by Hospitality Action
Career & Development Benefits:
- Training and development through our Imperial London Hotels Academy
- Access to fully funded apprenticeships (subject to eligibility)
- £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
- Access to Supported Study Scheme (subject to eligibility)
- Annual Free English Course accredited by UCL Centre for Languages & International Education
- Opportunity to explore other roles within Imperial London Hotels after 1 year of service
Extended Benefits:
- Technology Scheme (subject to eligibility)
- Cycle to Work Scheme (subject to eligibility)
- Electrical Car Scheme for senior management positions only (subject to eligibility)
