- Career progression and learning opportunities
- A stunning work environment
- Holiday, pension and your birthday off!Â
- Contracted hours with the opportunity to increase your earnings by personal training Â
- A great social calendar, we love to get together as a team and have fun boosting our friendly and supportive environment
- You will take responsibility for all operational aspects of the Club including quality, development, customer service including organizing external practitioners, treatments and personal training, maintenance & Health, and Safety
- You will also be responsible for the service level performance of the club ensuring that finance and control procedures are implemented
- Being the first point of contact for all enquiries, delivering exemplary levels of customer service, answering telephone calls and emails. Our customers are typically high net worth individuals, within the estate you also work with their management team and your colleagues within the leisure team, lots of relationships to balance and the need to ensure you’re always at your best and exceeding expectations!
- Building and maintaining good relationships with clients and suppliers
- Sourcing new business opportunities by targeting new markets or new demographics
- Improving the quality of customer service and customer satisfaction
- Preparing and reviewing standard procedural documents for daily operations and ensuring all Health and Safety procedures are being met
- Reviewing periodic reports and adjusting operations to better meet company goals
- Achieving growth and hitting sales targets
- Taking customers through fitness assessments, prescribe exercise programmes, instruct group exercise classes and pick up interest for personal training to instruct when off shift
- A fitness qualification (minimum level 2)
- Two years fitness industry experience and ideally in a 5-star or luxury environment
- Swimming pool or pool plant operations experience
- Good written and verbal communication skills
- The ability to use Microsoft Word and Excel to a good standard
- RLSS Emergency Responder qualified or willing to undertake