Hotel Operations Manager

• Join the team at our unique 82 room 5-star luxury hotel in central London
• We're a global brand with a big goal: to deliver 250 new hotels across 10 international brands in the medium to long term. We're expanding across Asia Pacific, Southeast Asia, China, Japan, the Middle East, Europe and the United States. And we need your help to make it happen!
• We believe that everyone deserves a day off to celebrate their birthday! That's why we offer paid birthday leave. So you can relax and enjoy your special day.
• We're a supportive and collaborative workplace. We believe in working together to achieve our goals. We also offer a variety of resources to help you succeed.
• We're committed to creating a diverse and inclusive workplace. We believe that everyone has something to offer, and we value the unique perspectives of our employees.

You will be responsible for the day-to-day operations of the hotel by leading the Food and Beverage, Front Office, Maintenance and Housekeeping teams and to deputise for the General Manager in the overall development, performance and maintenance of the hotels activities to obtainoverall hotel targets, excellent Guest Service and Team Member experience.

Accountabilities

• To analyse food cost, beverage cost, payroll cost, expenses and sales cost to help meet and exceed targets
• To work with the Marketing and Revenue Generation team to promote and drive revenue of the F&B outlets through special dining experiences and event
• Ensure compliance with all brand standards and enhance the guests experience in line with the brand identity
• Receiving and resolving, or assisting the General Manager in resolving guest complaints and service recovery issues as they arise
• Monitoring PPM maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and providing status report to the General Manager
• Ensuring that all hotel bedrooms are clean and in good repair by conducting sudden room audits and giving feedback to HODs for action
• Time will be split between Food and Beverage and Rooms Division equally with floor presence required for both.
• Assigning duties to HOD's and observing performance to ensure adherence to hotel policies and established operating procedures are successfully communicated and delivered in the Rooms department
• Providing training to team members and HOD's where applicable
• Oversee sustainability and environmental initiatives in the operations introducing new environmentally-friendly and energy-saving practices

Benefits