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Your new companyLocated in North WestLondon, this distillery is renowned for producing high-quality spirits. Theybelieve in creating a supportive environment that values each employee'scontributions and promotes professional growth. The team enjoys a dynamicworkplace that balances productivity with a positive, inclusive atmosphere.Your new role
- Providing exceptional customer service via phone, email, and in-person, addressing enquiries, resolving issues, and ensuring customer satisfaction.
- Managing and processing customer orders, including data entry, tracking, and coordination with the production and shipping departments.
- Maintaining accurate customer records, including contact information, order history, and communication logs.
- Working closely with other departments to ensure seamless operations and customer satisfaction.
- Welcoming guests, providing general assistance, and being the point of contact.
- Keeping the visitor logbook and building reception system updated.
- Ensuring guests and visitors have the necessary access.
- Arranging refreshments and snacks for meetings.
- Coordinating with guests, couriers, deliveries, maintenance, and other queries.
- Collecting and distributing office post.
What you'll need to succeed
- Ability to manage multiple tasks, prioritise effectively, and maintain a well-ordered office environment.
- Strong verbal and written communication to interact with staff, vendors, and clients professionally.
- Previous experience in customer service or administrative roles, preferably in the beverage or distillery industry.
- Willingness to work on reception and welcome guests to the office.
- A can-do attitude and a self-starting approach.
- Proficiency in Microsoft Office Suite.
What you'll get in return
- Competitive Annual Salary
- Supportive workplace environment
- Comprehensive benefits package
- Opportunities for professional development
- Employee discounts on products
What you need to do nowIf you're interestedin this role, click 'apply now' to forward an up-to-date copy of your CV, orcall us now.If this job isn'tquite right for you, but you are looking for a new position, please contact usfor a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
