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Our client is looking for a Head Concierge to work at a Luxury Residential site in North West London.
Working Hours: 7am - 7pm - 4 on 4 off
Main Duties:
- Prioritize work to ensure that deadlines and targets are met within the appropriate time scales.
- Update, amend, maintain & manage the main database of information for the estate.
- Manage the estate purchase ordering system.
- Update, amend & maintain the facilities management database in liaison with Development Manager.
- Deal with telephone enquiries together with any associated follow-up.
- Deal with email correspondence and replies as necessary, keeping team updated with current issues.
- Meeting and greeting clients, residents & contractors as required.
- Deal with all written correspondence on behalf of the team as required.
- Plan and organize the calendar to make efficient use of time.
- Maintain filing systems both electronic & paper associated with the property management team.
- Liaising with Development Manager, Estate Agents, Lessees, Tenants, Surveyors, and Developer as required.
- Send out circular letters/email updates to residents and lessees as requested by the Development Manager.
- Update the building noticeboards as required.
- Assisting with all aspects of property management as directed by the Development Manager.
- Any other office related tasks including photocopying, post, registered mail.
- To adhere to the Landlord & Tenant Act and work within the approved budgetary constraints as directed by Estate Management.
- Produce reports for the team as directed by the Development Manager.
- Ordering stationery and cleaning supplies as necessary in liaison with Development Manager.
Role requirements:
- Proven experience in a similar Head Concierge or senior concierge role within high-end residential or commercial developments.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Customer-focused with a proactive and problem-solving approach.
- Knowledge of health and safety regulations.
