Head Concierge

Our client is looking for a Head Concierge to work at a Luxury Residential site in West London.

Working Hours: Monday to Friday, 9am - 5pm

Main Duties:

• Prioritize work to ensure that deadlines and targets are met within the appropriate time scales.
• Update, amend, maintain & manage the main database of information for the estate.
• Manage the estate purchase ordering system.
• Update, amend & maintain the facilities management database in liaison with Development Manager.
• Deal with telephone enquiries together with any associated follow-up.
• Deal with email correspondence and replies as necessary, keeping team updated with current issues.
• Meeting and greeting clients, residents & contractors as required.
• Deal with all written correspondence on behalf of the team as required.
• Plan and organize the calendar to make efficient use of time.
• Maintain filing systems both electronic & paper associated with the property management team.
• Liaising with Development Manager, Estate Agents, Lessees, Tenants, Surveyors, and Developer as required.
• Send out circular letters/email updates to residents and lessees as requested by the Development Manager.
• Update the building noticeboards as required.
• Assisting with all aspects of property management as directed by the Development Manager.
• Any other office related tasks including photocopying, post, registered mail.
• To adhere to the Landlord & Tenant Act and work within the approved budgetary constraints as directed by Estate Management.
• To pro-actively solve problems and recommend changes to make improvements.
• Produce reports for the team as directed by the Development Manager.
• Mange the Concierge team and ensure all SOP's are up to date and followed.
• Manage the rota, book annual leave and manage overtime.
• Assist where necessary with any other reasonable tasks or duties when assigned by the Development Manager.

Role requirements:

• Proven experience in a similar Head Concierge or senior concierge role within high-end residential or commercial developments.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Customer-focused with a proactive and problem-solving approach.
• Knowledge of health and safety regulations.