Member Services Assistant

Member Services Assistant

Global Professional Membership Body

London/ Hybrid working (twice a month working in London) ad-hoc international travel

9-5:30pm

Basic salary £30,000-£33,000 dependent on experience with an excellent package - Life insurance, optical and dental cash-back, cycle to work scheme, critical illness cover, mental health package, Pension contributions.

Full time, Permanent.

My client, a reputable and established global professional membership body, is currently searching for a Member Services Assistant to join their membership team.

The Role of Member Services Assistant:

Help manage multiple shared mailboxes

Assist with member administration (onboarding, offboarding, rebranding)

Handle existing members’ queries

Assist with processing initial membership enquiries

Assist members and potential clients with referrals

Assist members with intranet usage

Assist members with access to training

Assist members with obtaining notarisations and tax certificates

Assist members with annual factsheet

Assist with data preparation for rankings and surveys

Assist with keeping CRM/ public website up to date

Assist with CRM reporting

Maintain shared drive efficiently

General office administration (e.g. supplier account administration, occasional PA support to Head of Member Services)

Essential

Excellent attention to detail, accuracy in this role is key

Based in or within a commutable distance to central London

Degree-level education (preferably in finance, accounting or business studies) or advanced secretarial training

Minimum 3 years’ work experience in corporate office administration

Experienced working as part of a team

English native speaker (or C2 proficiency, both written and spoken)

Numerate and literate, with advanced multicultural and interpersonal skills

Proficient user of Microsoft Office and Adobe Standard

Experience in working with a CRM (preferably salesforce) and online communication software (e.g. Microsoft Teams, Zoom)

Strong process management, analytical and reporting skills

Efficient communication and problem-solving skills

Technologically savvy

Reliable, accountable and highly organised

Resilient, disciplined and able to follow instructions (this role involves working closely with Head of Member Services)

Can-do attitude

Confident but easy-going personality, with a sense of humour

Desirable

Experience in working with membership organisations

Knowledge or experience in finance - invoicing, credit notes etc

Intermediate to proficient level in another language (particularly Mandarin or French)

Familiarity with any of the following (or similar) software: Xero (accounting), WordPress (CMS)

To apply to this role please send your CV.

Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.