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Exciting Opportunity Alert!
Our client is offering an exciting opportunity for a Membership Services Coordinator to join a dynamic Member Services team and deliver exceptional service to valued members and customers! This is your chance to be part of a prestigious membership organisation dedicated to promoting professional excellence across various industries.
Role: Membership Services CoordinatorOrganisation Type: Professional Membership OrganisationSalary/Rate: £26,000 per annumWorking Arrangements: Remote/HybridLocation: WFH (Initially remote with potential office attendance in London from April)Employment Type: 5-month fixed-term contractWorking Hours: Full-time
About the role:
As the Membership Services Coordinator, you will play a vital role in providing outstanding customer service and administrative support. Acting as the first point of contact for members, you'll ensure smooth operations during a busy period of annual membership renewals for approximately 10,000 members. This includes assisting members in setting up new accounts, managing repeat communications, and handling enquiries with professionalism and care.
This role is perfect for someone who thrives in a fast-paced, customer-focused environment and enjoys building meaningful relationships.
Main responsibilities of the role include:
- Membership Enquiries: Managing the membership inbox, promptly and professionally responding to emails and calls, and forwarding to appropriate team members where necessary.
- New Member Applications: Assisting the Member Relationship Manager in efficiently processing applications.
- Membership Renewals: Preparing and reconciling data for the annual renewal cycle and assisting in follow-up communications.
- General Support: Providing administrative assistance to the Member Relationship Manager and the wider Member Services team.
To be considered for the role, you will have the following skills, knowledge, and experience:
- Experience in a membership or customer service role.
- Strong administrative skills with the ability to manage competing demands effectively.
- Proficiency in CRM/database systems (Microsoft Dynamics experience is a bonus) and MS Office.
- Exceptional communication skills with a friendly, professional, and proactive approach.
- Excellent organisational and time management skills.
- Ability to work both independently and collaboratively within a team.
How to Apply:
To apply for the Membership Services Coordinator role, please reply and upload your CV quoting reference 81722SOH, and we will provide more information to you. We look forward to recieving your application!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
