Operations Support Administrator

Operations Support AdministratorCentral London (across two sites)The OrganisationAt Tavistock Relationships, we believe that strong relationships improve our lives, our families and our mental health. Since 1948, we have been transforming lives as a leading training and research centre in therapeutic and psycho-educational approaches to supporting couples.By training couple therapists and providing clinical services to couples and parents online and at our London site, we provide a range of affordable services to help people with relationship difficulties, sexual problems and parenting challenges.We are now looking for an Operations Support Administrator to join our team on a permanent, part-time basis, working 21 hours per week (0.56FTE), to be worked during our operational hours, which are Monday to Friday, 8.30am to 9pm, and Saturday, 8am to 5pm.This role will be worked across 3 day and will include Monday and Tuesday evenings.The Benefits- Salary of £25,642 per annum (pro rata)- 30 days’ annual leave plus bank holidays (calculated pro rata for part-time workers)- Pension scheme- Interest-free season ticket loans- Cycle-to-work scheme (up to £1,000 deducted from pre-tax salary)- Contribution towards eye tests and corrective appliances- Access to our Employee Assistance Program- Learning and Development opportunitiesThis is an exciting opportunity for a highly organised and empathetic individual to join our compassionate organisation.You’ll have the chance to gain practical experience and develop your professional skills in a fast-paced environment while directly impacting the lives of people seeking help for relationship challenges, supporting our goal of fostering emotional security and family stability.So, if you want to help ensure we can continue to deliver excellence in therapy and training, making a meaningful difference in people’s lives, then apply today!The RoleAs an Operations Support Administrator, you will provide essential administrative support to ensure the smooth operation of our clinical services at the City Wellbeing Centre.Acting as the primary point of contact for service users, trainees and therapists, you will manage client interactions, maintain accurate customer records and oversee the general upkeep of the premises, ensuring it is welcoming and well-maintained for all visitors.You will also respond to client and clinician inquiries through phone and email, assist with booking and cancellations and support operational tasks such as room allocations and health and safety incident reporting.Additionally, you will:- Support customer feedback by administering outcome monitoring questionnaires- Resolve building maintenance issues- Collaborate with staff on routine administrative duties for clinical and training operationsAbout YouTo be considered as an Operations Support Administrator, you will need:- The ability to maintain confidentiality of sensitive information- Excellent interpersonal and telephone skills- Great organisational skillsOther organisations may call this role Administrator, Administrative Assistant, Office Assistant Office Administrator, Receptionist, Surgery Receptionist, or Operations Assistant.Webrecruit and Tavistock Relationships are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you’re looking for a great new role as an Operations Support Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.