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Resolution Support Assistant

Resolution Support Assistant

Burton Bolton & Rose Recruitment Services Limited

Posted 18 hours ago, valid for 7 days

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

The Resolution Support Assistant position is located in London, NW9, offering a salary of £28,000 plus pension and parking benefits.
This role is ideal for customer service professionals seeking a unique opportunity to handle complaints and provide resolutions.
Key responsibilities include acting as the first point of contact for complaints, guiding the complaint process, and providing initial advice to complainants.
Candidates should possess relevant experience in customer service, although the specific number of years required is not stated.
Please note that only shortlisted applicants will receive a response, and new job alerts can be followed on social media.

Resolution Support Assistant

London, NW9

£28,000 + Pension + Parking

If you are a good customer service professional and are looking for a job with a difference then this role for a Resolution Support Assistant could be the answer to all your wishes

Some of your duties will include:

- Acting as first point of contact for any complaints that are received

- Identifying where cases can be easily resolved and going through complaint process

- Contacting complainants when disputes are raised and providing initial advice

- Responding to all telephone enquiries, emails and correspondence received

- Taking steps to decline, resolve or initially accept cases

- Moving complaints through investigation process adhering to timelines and quality standards

Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter - @BBR_Recruitment, Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose

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