Senior Professional Complaints and Information Officer

Senior Professional Complaints and Information Officer needed in North London Paying £27.60 per hr Ref 012640

Full time hrs on a temporary basis

Role Purpose: Support the managing complaints and Freedom of Information requests.

Key Responsibilities:

• Handle service user and public complaints, representations, mediation, and enquiries from elected members and MPs.

• Manage Freedom of Information and Data Protection Act requests.

• Oversee the Schools service level agreement, Local Government Ombudsman, and Information Commissioner's Office interactions.

• Ensure compliance with statutory complaints requirements under various Acts (Care Act 2014, Children Act 1989, etc.).

• Champion Health and Safety, Equal Opportunity, and Information Security Policies through service and staff development.

• Promote participation in performance appraisal and development initiatives.

• Support election operations when requested.

• Motivate, train, and manage staff to maintain an effective workforce.

• Manage functions to provide responsive, accessible, and value-for-money services.

• Develop structures, systems, and policies for effective service delivery.

• Formulate and manage operational plans and budgets.

• Resolve complex operational issues and set precedents.

• Contribute to long-term service planning in line with priorities and customer needs.

• Ensure effective linkage with related services for coherent and value-for-money service provision.

• Prepare, monitor, and control the service budget.

• Promote diversity in team management and service provision.

 If you are interested in the role, please email your CV to  quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared