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JOB TITLE: Specialist Support Officer
LOCATION: Ealing, West London, Hybrid working (3 days office, 2 days remote)
PAY RATE: 21.33 PAYE / 27.75 Umbrella per hour
START DATE: ASAP
DURATION/Hours: 3-month initial contract/ 35 hours a week
IR35 STATUS: Inside
PURPOSE OF ROLE:
* To carry out assessments to identify housing related support needs of vulnerable clients.
* To identify the relevant floating support provider or supported accommodation to meet the client's needs.
* To refer the assessed clients to appropriate Supporting People funded Services
* Offering an advisory and sign posting service
KEY ACCOUNTABILITIES:
1. To complete the Specialist Assessment form in order to identify the housing related needs and to risk assess the client, this may be the first official point of contact for all LBE vulnerable client groups and both statuary and non-statuary services
2. To carry out the assessment a mutual agreeable environment, this will include working in the community.
3. To information gather, and liaise the housing support process with the appropriate internal and external services, along-side social networks i.e., family/carers, to enable an effective and thorough assessment.
4. Work jointly with Housing Dept and supported accommodation providers to develop and maximise the take up of a range of effective housing solutions to ensure effective movement through supported housing into independent accommodation.
5. To refer clients to appropriate floating support or supported accommodation providers based on Specialist assessment.
6. To assist clients in identifying support needs and future goals and to sign post to services to meet those needs
7. To carry out specific admin tasks and record transactions in line with project procedures.
8. To attend seminars/training sessions as required in order to maintain an up to date level of knowledge in order to discharge the duties of the post with an optimum level of effectiveness.
9. To work with clients presenting a range of risks and needs from low to high in adherence to the lone working and health and safety policy.
10. To assist clients to maintain an active link with their external support agencies and to work alongside, develop and maintain contacts with relevant bodies, holding three-way meetings.
11. Carry out all functions in a manner consistent with the Council's policies on Customer Care
12. To participate in the provision of reports on cases for use in ombudsman enquiries, internal and external appeals and complaints. To also assist in ombudsman enquiries.
13. To allocate limited resources based on assessment and in line with strategic priorities
14. To assist in move - on including bidding and accompanied viewings if required.
15. Ability skills and knowledge to work on an Emergency Duty Rota. Experience of managing emergency situations with a variety of different clients groups in a housing context
16. To promote a housing options approach to service delivery working jointly with housing teams to maximise homelessness prevention and the take up of a range of short and long-term solutions to meet housing need
17. To advise applicants, providers, and other professionals about the assessment and rehousing process, to promote and explain the housing options available, and to ensure realistic expectations which maximise take-up of offers, customer satisfaction and efficiency of the allocations process. To inform all parties of offers of accommodation or of rejection of nominations and to advise on the implications of decisions.
18. Reply to telephone and written enquiries from service users, internal and external providers and their representatives, giving them advice and information.
19. To assist in the training (Shadowing) of new and existing staff in the area of Specialist Support
20. Promote and implement the Council's policies on Equal Opportunities, Diversity and Health and Safety by delivering, upholding and encouraging the highest standards of behaviour.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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