International ecommerce cross borderparcel delivery specialist looking for an experienced Strategic Account Manager, based anywhere in the UKThe strategic account manager role is to maintain and develop business within a specific group of Strategic account customers including a large tier 1 retailer, through proactive account management. To develop strong relationships with key decision makers and identify and close opportunities for value added solutions.Key Responsibilities:- Consistently maintain and grow the revenue of the designated strategic account customer base whilst achieving the agreed targets set.- Provide a high level of customer care and retention.- Develop strong relationships with key decision makers and influencers across the whole client base.- Negotiate, manage, and implement agreed commercial agreements ensuring additional business is gained or protect existing business to achieve targets.- Create and implement strategic business plans ensuring we have an in-depth understanding of our customer needs, opportunities, challenges, and risks.- Proactively maximise all revenue opportunities from existing customers by ensuring they are aware of the full range of services.- Ensure all designated customers receive proactive contact within the agreed call cycle along with CS & Account management QBR packs to be presented at monthly & quarterly business reviews.- Respond quickly and efficiently to any competitor threat through building strong and meaningful relationships.- Identify and recommend to management any service enhancement initiatives to meet our client's needs andensure all business opportunities are maximised.- Become knowledgeable about our customers and their industry.- Support lead sourcing and prospecting for new customers, self-sourcing, and management of internal data sources.- Manage data for all clients in CRM, ensuring all information is logged, accurate and completed daily.
Back to searchStrategic Account Manager
Freight Personnel
Posted a day ago, valid for 12 days
London, Greater London EC1R 0WX
Full Time
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Sonic Summary
- An international ecommerce cross-border parcel delivery specialist is seeking an experienced Strategic Account Manager based in the UK.
- The role focuses on maintaining and developing business with a specific group of strategic account customers, including a large tier 1 retailer.
- Candidates should have a proven track record in account management and be adept at building relationships with key decision-makers.
- The position requires a minimum of 5 years of experience in a similar role and offers a competitive salary of £50,000 to £60,000 per year.
- Key responsibilities include revenue growth, customer retention, negotiating commercial agreements, and implementing strategic business plans.
