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Applications Specialist
Salary: £45k - £55k
Location: Greater London
nGenium is currently recruiting for an exciting Applications specialist position for our client a leading Genomics OEM. As a Applications specialist, you will play a crucial role in in applications delivery activities within the UK. This is a field-based role with a focus on ensuring customer satisfaction, service quality, productivity, and profitability.
This is a highly technical field-based role, focusing on installation and applications delivery of new Liquid Handling systems, you will be the on-the-ground expert, ensuring smooth delivery of high-tech systems.
Your responsibilities will include:
- Drive Projects to Success: Deliver application projects on time, working closely with both internal and external stakeholders to ensure seamless execution and customer satisfaction.
- System Installations & Customization: Perform on-site installations, develop custom scripts tailored to client needs, and deliver comprehensive training sessions. You’ll also gather and present key data and statistics.
- Maintenance & Troubleshooting: Conduct routine maintenance visits, handle repairs, and troubleshoot issues to ensure projects stay on track. Escalate challenges when necessary to meet delivery timelines.
- Detailed Reporting: Maintain accurate daily logs, complete all handover documentation, and ensure smooth project sign-off with the customer.
- Customer Support & Quality Assurance: Address customer concerns promptly, help resolve complaints, and contribute to quality assurance activities to maintain high standards.
- Process Compliance: Stay 100% compliant by following the company’s procedures, ensuring you are always up to date on processes and guidelines.
- Upgrades & Tech Support: Perform software upgrades and provide helpdesk support when needed, ensuring customers get the most out of their systems.
- Collaborative Teamwork: Work closely with regional management teams, manufacturers, and suppliers to deliver top-tier solutions, ensuring an efficient and organized workflow.
A suitable candidate would need:
- Proven experience delivering complex installations in the life science industry
- Strong customer service and problem-solving skills
- A good degree in a scientific or engineering discipline
- Experience with lab automation and liquid handling systems.
- Flexible to travel up to 90% of the time
- Full UK driving licence and unrestricted right to work
If this Applications Specialist position is of interest or for any Life Science recruitment, please contact Nathan Read.
