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Role Purpose
This role is vital for providing effective administrative support across repairs, compliance, and technical projects. The primary focus is to ensure timely completion of maintenance tasks, optimise property use, and maintain accurate records. Acting as a central point of contact, this position ensures smooth communication with residents, contractors, and internal teams.
Main Responsibilities
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Repairs Coordination:
- Serve as the first point of contact for all repairs and maintenance enquiries.
- Oversee the entire repair process, including scheduling, progress tracking, and finalising jobs.
- Process invoices, follow up on incomplete works, and ensure all tasks are completed within set deadlines.
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Data and Workflow Management:
- Keep systems up to date with accurate information, including costs, job statuses, and appointments.
- Manage workflows and ensure work orders run efficiently to support smooth service delivery.
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Stakeholder Engagement:
- Communicate effectively with residents, contractors, supervisors, and colleagues.
- Ensure residents are regularly updated and access is secured for scheduled repairs.
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Service Improvement:
- Participate in projects to enhance repair and maintenance processes.
- Monitor expenditure, ensure budget compliance, and flag any discrepancies promptly.
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Complaint Resolution:
- Handle complaints and issues professionally, ensuring timely resolution in line with service standards.
- Maintain thorough records of interactions and generate reports for review.
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Team Support:
- Provide administrative assistance to supervisors, surveyors, and internal departments.
- Manage inboxes for compliance, engineering, and other service queries.
- Facilitate smooth collaboration across teams to deliver excellent resident services.
Skills and Experience Needed
- Previous experience in repairs, maintenance, or property services.
- Strong understanding of property maintenance and compliance requirements.
- Advanced IT and data management skills.
- Excellent organisational abilities with the capacity to manage multiple priorities.
- Strong communication skills, both verbal and written.
Key Competencies
- Proactive and solution-oriented, with a "can-do" attitude.
- Confident in problem-solving and decision-making.
- Highly self-motivated and accountable for outcomes.
- Able to foster positive relationships with residents, contractors, and colleagues.
