Audio Visual Technician

Jacobs Massey

Posted a month ago, valid for 10 days

London, Greater London EC3V 3LA, England

£35,000 per annum

Full Time

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Sonic Summary

We are seeking a skilled AV Technician to work closely with the onsite AV Manager and provide technical support for AV services.
The role requires managing client tickets through a ticketing portal and conducting daily checks of executive rooms and event spaces.
Key responsibilities include executive meeting support, event management, equipment maintenance, and coordination with offsite helpdesk teams.
Candidates should have experience with IT networks and technologies such as Crestron, Poly, Biamp, and Shure.
The position offers a salary of $60,000 to $75,000 per year and requires at least 3 years of relevant experience.

We are looking for a skilled AV Technician to collaborate closely with the onsite AV Manager on a daily basis. Your role will involve providing technical support for the AV services while working alongside Client IT teams and relevant third-party manufacturers. In this position, you will play a crucial role in ensuring the smooth operation of AV systems. Your expertise will be essential in maintaining effective communication and coordination with all stakeholders involved.

Key Responsibilities;
Management of Client tickets/incidents through the ticketing portal.
Daily RFB (Ready for Business) checks Exec rooms/event spaces/ high profile meeting spaces.
Executive white glove meeting support/set up.
Supporting of internal customers regarding the services on a day-to-day basis.
Event support & management (local/hybrid).
Responsible for overseeing client events, including scoping, rehearsals, equipment testing and delivery.
Equipment maintenance including Break-fix & local repairs.
Planned Software/firmware updates under technical teams guidance (post Change Control approval).
Local critical spares/consumables management.
Coordination with offsite helpdesk teams (repairs/logistics/field engineer visits).
Coordination & scheduling of preventative maintenance visits.
3rd party & service dependency coordination.
Booking in/out of goods via loading bay.
Submission of RAMS.
Management of site documentation.
Assist with building AV power downs / up checks.

Experience working with these Technologies will be essential;
IT Networks experience
Customer service
Crestron
Poly
Biamp
Shure
Exterity
Lightware
Extron

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