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As an Audio Visual Technician (AV Technician), your primary responsibility is to ensure the delivery of audiovisual and media services to the business in a professional and efficient manner. You will provide support and assistance to clients through various channels and be responsible for technical support during both in-person and virtual meetings and events.
You will work closely with the AV Management / Senior AV Technicians and contribute to continuous service improvements, as well as mentor junior technicians in best practices.
This position is based within our end users organisation in London who continue to invest in state-of-the-art technologies, services and training. Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities
Responsibilities include, but not limited to:
1. Technical Support and Setup:
Set up and dismantle audiovisual and video conference equipment according to client requirements.
Support and facilitate virtual meetings and events.
Run the audiovisual aspect of presentations for meetings & conferences.
Support video calls and webinars, coordinating with remote offices and external parties for setup and smooth operations.
Provide technical support for in-person and virtual meetings, ensuring all systems are functioning properly.
Assist clients in the use of fixed and portable audiovisual equipment.
Support the team in testing meeting room systems and virtual platforms on a day-to-day basis.
Maintain total confidentiality regarding sensitive information received for presentations and broadcasts.
2. Incident Management and Equipment Maintenance:
Raise and track tickets for all incidents using the onsite ticketing system.
Ensure timely resolution of audiovisual service incidents.
Assist in the implementation of the preventative maintenance schedule for AV equipment.
Report all equipment faults and service requests through established procedures.
Conduct regular scheduled testing of meeting rooms, equipment, and related systems.
3. Reporting and Continuous Service Improvements:
Provide input and suggestions for continuous service improvements to enhance the overall AV experience.
Log and track work input in line with service requirements
4. Mentoring, Collaboration, and Communication:
Collaborate effectively with team members and assist with task delegation.
Respond to phone calls and emails professionally and within agreed time frames.
Liaise with clients to understand their needs and provide appropriate support.
Mentor and train Junior AV Technicians, sharing knowledge of best practices and fostering their professional growth.
Demonstrate excellent communication skills when interacting with clients at all levels.
Maintain a positive image and attitude while dealing with challenging situations.
Display a flexible approach to handle different tasks throughout the working day.
Continually update technical knowledge and skills through training and examinations.
Ensure all service paperwork is completed accurately and in a timely manner.
Desirable skills;
Aptitude for providing a high level of customer service.
Strong computer literacy, including intermediate knowledge of PowerPoint and familiarity with common webinar platforms.
Technical knowledge of audiovisual systems and ability to resolve issues.
Ability to quickly identify and resolve technical issues, minimizing downtime during live meetings and events.
Capability to troubleshoot and resolve technical issues remotely.
Excellent organizational skills, flexibility, and adaptability to handle diverse tasks during the working day.
Willingness to work collaboratively with team members and take instructions.
Ability to handle difficult situations effectively.
Professional and positive demeanor when interacting with customers.
Excellent communication skills to engage with individuals at all levels.
Ability to work under pressure and meet deadlines.
Flexible approach to adapt to changing work schedules.
Commitment to continuous learning and improvement, including willingness to undertake training and examinations to enhance technical knowledge.
