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Our client, a leading energy management broker, is looking for an Account Manager to join their team. In this role, you will oversee a dedicated customer base while providing support to other account managers as needed, ensuring outstanding service through prompt responses, accurate information and timely updates. If you have strong organisational skills, expertise in client relationship management and experience in energy sector billing apply today for a rewarding career in the energy industry!!Â
Responsibilities:
- Proactively manage an assigned portfolio of accounts
- Collaborate with Business Development to ensure seamless transition of ownershipÂ
- Develop strong positive & professional relationships with both clients and stakeholders
- Act as the main point of contact for existing clients, ensuring their needs are met effectively
- Maintain clear, open, and timely communication to ensure seamless service
- Provide accurate and up-to-date information at all times
- Liaise with suppliers for quotes and query resolution, ensuring timely client reports within SLAs
- Ensure accurate records, communications, and task management for client contract end dates
Experience:
- Experience in the energy industry, including billing & industry-specific anomalies (desirable)
- Strong knowledge of energy markets and billing processes (highly desirable)
- Proven experience in customer account management.
- Ability to influence and engage stakeholders at all levels (essential)
- Expertise in client relationship management, with a proactive approach to handling concerns and complaints (essential)
- Strong multitasking skills, managing multiple workstreams and stakeholders effectively (essential)
- Proficiency in Microsoft Office, especially Excel (essential)
Ref: Â Â Â Â Â Â Â Â Â 15003
Role: Â Â Â Â Â Â Â Â Account Manager- (Energy / Utilities)
Location: Â Â Â Â Â Fully Remote
Salary:        £35,000
Benefits:       28 Days holiday- additional I day given per full year of employment up to 35 days! £25 per month contribution towards home utility costs including broadband.
