Back to search
Salary: upto £40,000
Location: Hybrid London/ Home working
Working for a Lloyd's Broker, the ultimate objective of this role is to drive the delivery of an efficient and enhanced end to end operations service to our Clients and our Brokers/ Account Executives.
MAIN DUTIES:
- Ensure effective delivery of all Broker Support activities in accordance with the target model
- Oversee the service delivery provided by 3rd party providers, ensuring positive collaboration and support.
- Maintain awareness of the end-to-end processes relative to IBA, Premium Processing, Claims and all middle office tasks
- Assisting in the preparation of key placement documentation
- Initiating and overseeing the premium processing function, supporting the processing technicians with the resolution of queries as appropriate
- Training and support of 3rd Party Service Providers
- Maintaining an accurate and compliant record of the placement via GXB
- Utilising relevant market and internal systems to aid in the placement process
- Support the internal File Audit process working with the File Review and Internal Audit team as appropriate
- Work with Clients and Brokers to address Cash & Credit Control issues, identify route cause of any recurring issues and propose changes to the process to bring improvements
- Establish and maintain relationships with key colleagues, and stakeholders
KEY SKILLS AND REQUIREMENTS:
- Previous similar role experience
- Specific technical knowledge of North American Binder business
- Desire to learn new tasks and new lines of business
- Ability to communicate with Clients and colleagues in a professional and respectful manner
- Proactive and assertive role within the team and across the business
- Ability to work under pressure and to meet deadlines
- Ability to standardize the processes within the team where applicable and to implement efficiencies
- Ability to embrace Change and embed new processes as required by the Leadership
- Computer literate, including good knowledge of Microsoft Word, Excel, and PowerPoint packages
- Experience in the use of London Market processes and systems
REF: 9053
MW Appointments is acting as an Employment Agency in relation to this vacancy.
