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Job Summary:
A primarily on-site and customer-oriented position for a Grade 2 Maintenance Technician to join our clients Customer Services team working in their residential buildings - two developments. You will ensure that residents have the best experience and consistently deliver the highest levels of customer service in a courteous and professional way.
Main Responsibilities:
- To identify and diagnose faults and to carry out repairs, adjustments and other maintenance works as appropriate inside apartments, as requested by the customer service team.
- To carry out weekly flushing checks on all vacant apartments and keep updated records of attendance and any concerns found.
- To conduct functionality checks in vacant apartments well in advance of handovers to customers and assist in resolving any issues before legal completion and handover.
- Investigate reported defects, document findings with photographs, and resolve issues independently where possible.
- Oversee and assist contractors with larger repair projects, collaborating with them and other maintenance technicians.
- To undertake other skilled tasks in which competence has been demonstrated.
- Ensure compliance with safety and building regulations, adhering to standards and protocols.
- Maintain tools and equipment in good condition, reporting any malfunctions or needs for materials.
- Demonstrate strong customer service skills in responding to maintenance requests and emergencies.
- To assist in ensuring that all working areas are kept clean and tidy and all refuse and waste materials are removed as appropriate.
- To undertake and be comfortable with physical lifting and activities in accordance with the set requirements and instructions.
- To be thoroughly familiar and comply with the company's 'Health & Safety' policy and procedures and to immediately report any hazards or infringements to their line manager.
Person Specificiation:
- The candidate must show a degree of manual dexterity and be able to follow basic technical instructions.
- Experience of working in a maintenance environment is essential, residential background preferred.
- skills in: painting/decorating, electrical, plumbing, carpentry.
- Good communication skills in order to liaise effectively with customers and customer service team.
- The candidate must be extremely well organised, with great attention to detail and professional with a hands on approach.
- The candidate must be self-motivated, proactive, flexible, approachable and demonstrate willingness to assist others.
- The candidate must demonstrate excellent customer service skills and interpersonal skills.
- Ability to manage time effectively and prioritise tasks in a fast-paced environment
