Job Title: Business Analyst

Duration: 6 months, extensions likely

Location: London/Hybrid (three days per week in the office requirement)

Salary: £400-£450 per day via Umbrella

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Are you a passionate Business Analyst ready to make a significant impact in the Financial Services sector? Our client is on the lookout for a dynamic professional to spearhead their Customer Onboarding Initiative. If you thrive in a collaborative environment and possess a keen analytical mindset, we want to hear from you!

About the Role:

In this exciting role, you will be at the forefront of transforming our client's customer onboarding processes. You will work closely with cross-functional teams to enhance customer experience and drive operational efficiency. This is a fantastic opportunity to showcase your skills and contribute to meaningful change!

Key Responsibilities:

Collaborate with diverse teams including commercial, operations, engineering, and product to gather and analyse business requirements.
Support the design and development of customer onboarding processes that elevate customer experience.
Facilitate workshops and meetings to uncover opportunities for process improvements.
Develop detailed business requirement documents and functional specifications.
Work closely with engineering teams to translate operational needs into effective technical solutions.
Utilise data-driven insights to recommend improvements and bolster decision-making processes.
Monitor and report on project progress, ensuring alignment with business objectives and timelines.
Leverage Salesforce to streamline workflows and act as an expert in customer onboarding processes.
Serve as a liaison between stakeholders to ensure clear communication and alignment on project goals.

Qualifications:

Bachelor's degree in a relevant field.
1-2 years of experience as a Business Analyst, preferably in financial services or payments.
Proven ability to work independently and manage multiple stakeholder groups.
Excellent analytical, problem-solving, and decision-making abilities.
Exceptional communication and interpersonal skills, with the capacity to influence and negotiate.
Detail-oriented with outstanding organisational skills.

Preferred Experience (Not Mandatory):

Experience in the financial services or payments industry.
Familiarity with customer onboarding and/or servicing.
Proficiency in Salesforce is highly desirable.

If you are ready to take the next step in your career and make a difference, we encourage you to apply! Bring your expertise, enthusiasm, and innovative ideas to our client's team.

Apply today and be a part of something exciting!

How to Apply:

To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered.

Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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