Business Manager

Focus Recruit

Posted 3 days ago, valid for a month

London, Greater London WC2N 5DU, England

£55,000 per annum

Full Time

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Sonic Summary

The Business Manager position for a Luxury Beauty/Luxury Skincare Brand is based in a premium London store, requiring a strong brand ambassador to enhance business opportunities.
Candidates should possess a minimum of 5 years of experience in sales and management within the luxury retail sector.
The role involves leading a team to exceed sales targets, managing stock and budgets, and providing personalized luxury service to clients.
The salary for this position is competitive, reflecting the high standards and expectations associated with the luxury beauty market.
Successful candidates will demonstrate strong leadership skills, a results-driven mindset, and excellent communication abilities.

Business Manager Luxury Beauty/Luxury Skincare Brand

As a Business Manager, you will be a brand ambassador in one of their most premium London well-known stores. Through your engaging style, you will actively drive and increase your business, through an entrepreneurial and engaging management style to create new business opportunities as well as being a strong leader to ensure that all clients receive a personalized luxury service and the counter achieves sales targets.

Key Responsibilities

Sales

Lead team to exceed sales targets (NSV, A£S, IPT).
Manage monthly activities, stock, and budgets with Line Manager.
Educate clients on product heritage, values, and benefits.
Maximize sales opportunities and cross-sell products.
Leverage CRM tools (Smile, HRbS Analyzer) to retain and grow client base.

Management

Oversee all counters, managing stock and liaising with HO (Marketing & Stock).
Coach and develop team members, handle appraisals, and manage events.
Ensure efficient operational and administrative task completion.

Client Relations

Build personalized client relationships to foster loyalty.
Proactively recruit new clients, ensuring personalized service.
Capture client data in CRM, following GDPR guidelines.

General Duties

Monitor stock, manage merchandise according to corporate guidelines.
Ensure adherence to company procedures, policies, and store management.
Represent the brand and undertake additional duties as needed.

Key Performance Indicators (KPIs)

Sales targets (NSV, A£S, IPT).
Service targets (BR % of business, consultations).
CRM & client retention goals.

Person Specification

Tenacious, results-driven, and client-focused.
Strong leadership and team management skills.
Skilled in skincare, haircare, and makeup applications.
Excellent communication and sales abilities.

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