General Manager Cafe- New Opening in a very affluent part of London

This will be the opening of a sophisticated, luxury café nestled in one of the most prestigious parts of London. The group behind is known for their impeccable service, exquisite menu offerings, and elegant setting, they cater to a discerning clientele seeking premium quality and a refined experience. Their first café combines the charm of a relaxed environment with the highest standards of hospitality, making it a preferred destination for locals, tourists, and VIP guests alike.

They are seeking a dynamic, experienced Café General Manager to lead their high-performing team and oversee day-to-day operations. This role is ideal for a professional with a background in luxury or premium café operations hospitality, who has the expertise and finesse to maintain the high standards and enhance guest experiences.

• Operational Leadership: Oversee all daily operations, ensuring that the café runs smoothly and efficiently, while delivering exceptional service at all times.
• Team Management: Lead, train, and motivate the team, fostering a positive work environment that reflects the brand's luxury ethos. Manage staff recruitment, scheduling, and performance appraisals.
• Customer Experience: Maintain an unparalleled standard of guest service, ensuring that each customer receives a luxury experience from entry to departure. Handle VIP clients with discretion and care.
• Financial Management: Manage budgets, control costs, and oversee financial performance, ensuring profitability while upholding the cafés premium standards.
• Menu and Product Oversight: Collaborate with the Head Chef to ensure the menu reflects the luxury positioning of the café, with a focus on quality, innovation, and seasonal offerings.
• Brand Ambassadorship: Represent the cafés brand both within and outside of the venue, ensuring that the location is seen as a destination for luxury dining.
• Health & Safety Compliance: Ensure that all health, safety, and hygiene regulations are strictly followed, maintaining a pristine and professional environment.

• Proven experience as a General Manager or similar senior role in a high-end café, luxury restaurant, or premium hospitality environment.
• Strong leadership and people management skills, with the ability to inspire and develop a dedicated team.
• A passion for luxury service and the ability to maintain the highest standards of hospitality and presentation.
• Financial acumen, with experience managing budgets, costs, and profit margins in a high-quality venue.
• Exceptional organizational skills and attention to detail, ensuring seamless operations even under pressure.
• Strong communication and interpersonal skills, with the ability to engage with high-net-worth individuals and VIP clientele.