- Overall management, delivery, review and ongoing development of a seamless end to end membership journey and exceptional membership experience with RBL
- Manage and deliver the bi-annual engagement survey to all members and using the findings develop an action plan
- Manage the development, updating and implementation of membership experience collateral
- Foster and manage a key relationship with the data services team to oversee the production of relevant reports, responding to business requirements for data and insights against KPIs and annual targets
- Working closely with Membership Council, co. Chair the Youth Membership Working Group
- Work closely with internal and external stakeholders to ensure processes, procedures and policies support the strategic objective of improving membership journey and experience
- Support the delivery of a new membership model to future-proof membership for the next 100 years
Back to searchWould you like to be part of a team managing the membership journey for a leading UK charity? Are you seeking an exciting new opportunity where you can truly make a difference?We are looking for a Membership Experience Manager to join our Membership Services and Development team at RBL to help support, manage and shape our membership now and for the future.With approximately 2,500 RBL branches and with circa 190,000 members, our Membership exists so our Armed Forces family has friends and allies standing by them in every community. This key position is crucial in managing and developing the experience for members and implementing strategic changes to increase member satisfaction, acquisition and retention.Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.Reporting to our Head of Membership Acquisition, some key responsibilities will include:
Membership Experience Manager
The Royal British Legion
Posted 14 days ago, valid for 11 days
London, Greater London EC1R 0WX
£40,000 - £48,000 per annum
Full Time
Retirement Plan
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Sonic Summary
- The role of Membership Experience Manager at RBL involves managing and enhancing the membership journey for a leading UK charity supporting the Armed Forces family.
- Candidates should have previous experience in managing member journeys within a membership organization and strong communication skills, along with knowledge of digital customer platforms.
- The position requires managing a small team and fostering relationships with various stakeholders to improve member satisfaction and retention.
- The salary for this role is not specified, but the position offers a generous holiday allowance, pension contributions, and optional benefits.
- Applicants are encouraged to apply before the interview dates in the week commencing 30th September 2024, and a minimum of two years of experience is implied for this role.