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To provide leadership, supporting with the management and development of a defined contract and ensuring financial, and operational commitments are met and exceeded.
Key Responsibilities1Provide leadership and ensure that contractual commitments are met and exceeded.
2Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.
3Ensuring business policies and processes are effectively communicated and implemented within the contract. Review and implement changes for more efficiency if required.
4Ensure the provision of healthy and safe working conditions so that both clients and Company health and safety policy and process is effectively implemented across both company and subcontractors activities and are regularly reviewed.
5Cost reduction with the delivery of service excellence.
6Working with the senior leadership team to ensure the collaborative development of the business, effective teamworking, and support to colleagues.
7Supporting the Technical Service Managers with development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
8Support Technical Service Managers to ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
9Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
10Promoting and maintaining the core Values of the company.
11Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment, and recognition/reward.
12Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
13Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts.
14Provide a learning environment, and appropriate training and development planning. Support teams to ensure basic training needs are delivered, employees are fully competent to undertake their roles, and can reach their full future potential.
Specific role requirements
Support in underperforming areas, or where required
Process reviews and improvements (ops and finance)
Pre-audit reviews support to minimise Stat and Non-Stat NCs during QHSE or AGM audits
Support with audit actions completions (guide Technical Service Managers for better understanding and requirements to satisfy auditor for action closures)
Ownership of the portfolio reporting to the senior team, customer support with open tasks, compliance, WIP and billing
Management of the portfolio (reactive and remedials), WIP and billing
Understand and support with the open book billing process via 3rd party, support with query resolutions before billing deadline
Driving positive behaviours
Client first build relationship with the client and support when required
Customer Feedback support with complaints resolutions
Learning from Experience support QHSE to deliver to all operatives on the contract
Support Account Manager to ensure that key deliverables, SLAs, KPIs and client expectations are met / exceeded
