Facilities Manager

Facilities Manager - Central London

We are a dynamic National Facilities Management company, focused on supporting corporate office occupiers to provide an exceptional workplace experience for their staff and customers. We are currently seeking to employ an experienced Facilities Manager to deliver outstanding service to one of our prestigious clients in Central London. This is a client-facing role, and the Facilities Manager will be expected to provide a 5-star customer experience.

As the Facilities Manager, you will be the first point of contact for the client. It is crucial that the successful candidate demonstrates professionalism, ownership, and responsibility in attending to the client's needs on-site. If necessary, issues should be swiftly escalated to the appropriate personnel to ensure the client's requirements are met promptly. You will have full responsibility for the service delivery of facilities management on-site.

Key Responsibilities:

• Manage staff on-site and coordinate the supplier team.
• Ensure consistent and high-level service delivery across all operations.
• Identify opportunities for service improvements and implement necessary changes.
• Prioritise customer service in the delivery of FM services.
• Communicate clearly and positively with staff at all levels to promote employee engagement, business objectives, and create a positive work environment.
• Support the Account Manager to ensure services meet the standards and levels required under the contract.
• Manage reactive situations and incident reports as needed.
• Ensure compliance with health and safety regulations, ensuring appropriate procedures are followed and relevant records are maintained.
• Continuously assess service delivery and implement improvements to ensure customer service remains at the heart of the FM operations.

This is a full-time, permanent position.(Monday to Friday, between 8am - 6pm, 40 hours per week)

Benefits include:

• Salary: £45,000 per annum
• 33 days holiday per year, including bank holidays
• Employee Assistance Programme
• Life Assurance Benefit - Employees are enrolled in the Life Assurance scheme at 1 x basic salary
• Recognition and Reward scheme
• Cycle to Work scheme
• Recommend a Friend scheme
• Company events
• Training and development opportunities

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.