Head of Facilities & Operations

Head of Facilities & OperationsSalary: £60,000Location: Hybrid (Flexible working arrangement)

Largest Curated Network of Furnished Rentals in the World

Client Details

premier provider of fully furnished, serviced apartments for individuals and corporate clients, offering luxury residences that are designed to meet high standards. We are seeking a talented Facilities Manager to join our team, overseeing the operational set-up and management of our world-class properties.

Description

• Full operational set-up and maintenance coordination of properties (furnishing, supplies, services, etc.) according to brand style and guidelines.
• Collaborating with the central design team to implement large design initiatives across properties.
• Styling and managing photoshoots of new apartments to ensure they are in line with photoshoot guidelines.
• Driving operational cost efficiency and continuous process improvement while maintaining high-quality standards.
• Managing relationships and negotiating with contractors, vendors, and external partners to maintain a high level of guest satisfaction and client experience.
• Overseeing the city inventory of furniture, consumables, and linens, optimizing safety stocks, and reporting malfunctions to the Design and Supply Chain teams.
• Partnering with cross-functional teams to improve the efficiency and effectiveness of guest experience services.
• Collecting and managing data to update operational metrics, reduce costs, eliminate errors, and ensure excellent customer service.
• Managing a team of Operations Associates, supporting their onboarding process, and providing continuous feedback to drive their performance.

Profile

• A minimum of 4 years of progressive experience in business operations or services, ideally in a start-up, SME, or large corporation.
• A Bachelor's degree.
• Results-oriented with the ability to multitask and manage competing priorities.
• Exceptional communication and organizational skills.
• Significant project management experience, with the ability to work under tight deadlines.
• Strong analytical and problem-solving skills in a fast-paced environment.
• Proficiency in Google Suite and MS Office; experience with inventory management systems is a plus.
• A guest-centric mindset with a focus on quality and service.
• A creative thinker who is also a strong team player.
• Experience in hospitality or real estate is a plus.
• Experience in team management, ideally in field operations, is also a plus.

Job Offer

• Competitive salary of £60,000.
• Comprehensive health insurance (Medical, Dental, and Vision), with complimentary access to OneMedical and Health Advocate.
• Enhanced parental leave.
• Dynamic working environment with a talented and motivated team.
• Complimentary accommodation in Blueground locations - perfect for those who dream of spending summer in Greece or winter in Dubai!

If you are passionate about delivering exceptional operational standards and want to be part of a fast-growing global company, we want to hear from you. Join Blueground and help shape the future of luxury furnished rentals.